Store Policy

🛍️ Store Policy

Welcome to Aurora Jewelry, where elegance meets timeless craftsmanship. Please review our store policies below to ensure a smooth shopping experience. We value transparency and are always here to help if you have any questions.

📦 Shipping Policy

We process all orders within 1–3 business days (excluding weekends and holidays). Once shipped, you will receive a confirmation email with tracking information.

  • USA: Estimated delivery within 7 business days.
  • Europe: Estimated delivery within 15 business days.
  • International: Shipping time and rates vary by location.

Please note that international orders may be subject to customs fees and import taxes, which are the responsibility of the customer.

💳 Payment Policy

We accept major credit/debit cards, PayPal, and other secure payment options offered at checkout. All transactions are encrypted and secured to protect your information.

🔁 Return & Exchange Policy

We want you to love your jewelry. If you're not satisfied with your purchase, you may request a return or exchange within 14 days of delivery. To be eligible:

  • Items must be unused and in original packaging.
  • Custom or personalized items are non-refundable unless defective.
  • Return shipping costs are the responsibility of the customer unless the item is faulty.

Please contact us at aurora-jewelry@hotmail.com before returning any item.

🧼 Product Care

Our jewelry is crafted with care. To maintain its beauty, please avoid direct contact with water, perfumes, and harsh chemicals. Store your pieces in a dry place when not in use.

🔐 Privacy Policy

Your privacy is important to us. We only collect essential information needed to fulfill your order and provide a better shopping experience. We do not sell or share your personal data with third parties.

📞 Contact Us

If you have any questions or concerns about your order, our policies, or product details, please don’t hesitate to reach out.

Company: AURORA WELLEN LLC
Email: aurora-jewelry@hotmail.com
Address: 41 Hayhurst Ave, Valhalla, NY 10595
Phone: +1 475-472-0251