FAQ

❓ Frequently Asked Questions (FAQ)

Welcome to the Aurora Jewelry FAQ page. Here you’ll find quick answers to the most common questions about our products, orders, shipping, and more. If you still need help, don’t hesitate to contact us directly.

📦 When will my order ship?

All orders are processed within 1–3 business days (excluding weekends and holidays). Once shipped, you will receive a confirmation email with your tracking number.

🚚 How long does delivery take?

  • USA: Estimated 7 business days after shipment
  • Europe: Estimated 15 business days after shipment
  • International: Delivery time may vary by destination

📨 How do I track my order?

Once your package is shipped, we’ll send you a tracking number via email. You can use this number to track your delivery status online. If you didn’t receive your tracking number, please contact us.

💎 Are your jewelry pieces hypoallergenic?

Yes, our jewelry is crafted with quality materials and designed to be skin-friendly. Most pieces are nickel-free and suitable for sensitive skin, though we always recommend checking product descriptions for specifics.

🔁 What is your return and exchange policy?

You may return or exchange your item within 14 days of delivery if it is unused and in original condition. Please note that custom or personalized jewelry is non-refundable unless damaged or defective.

📬 Can I change or cancel my order?

We begin processing orders shortly after they're placed. If you need to make changes or cancel, please contact us within 12 hours of placing your order. Once the order has shipped, we can no longer make changes.

💰 What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, AMEX), PayPal, and other secure payment methods displayed at checkout. All transactions are encrypted and secure.

🧼 How do I care for my jewelry?

To maintain the beauty of your jewelry, avoid exposure to water, perfume, and harsh chemicals. Store your pieces in a cool, dry place, preferably in a jewelry box or pouch.

📞 Need More Help?

If your question isn't listed here, feel free to reach out. We’re always happy to help!

Company: AURORA WELLEN LLC
Email: aurora-jewelry@hotmail.com
Phone: +1 475-472-0251
Address: 41 Hayhurst Ave, Valhalla, NY 10595