Help Center
🛎️ Help Center
Welcome to the Aurora Jewelry Help Center. We're here to make your shopping experience smooth, secure, and enjoyable. Below you'll find answers to common questions and ways to reach our support team if you need further assistance.
❓ Frequently Asked Questions
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Q: When will my order ship?
A: Orders are processed within 1–3 business days. You will receive an email confirmation with tracking details once your order ships. -
Q: Do you ship internationally?
A: Yes! We ship worldwide. Delivery times and fees vary by destination. International customers may be responsible for customs or import duties. -
Q: Can I return or exchange an item?
A: Yes, you may request a return or exchange within 14 days of delivery. Please ensure the item is unused and in its original packaging. Custom pieces are non-refundable unless defective. -
Q: How can I track my order?
A: You will receive a tracking number via email once your order is shipped. Tracking may take up to 48 hours to activate.
🧾 Order Issues
If you experience issues such as missing items, wrong products, or damaged goods, please contact us immediately with your order number and a photo if applicable. We'll work quickly to resolve the issue.
💌 Contact Support
If your question isn't answered above, our support team is happy to assist you. We typically respond within 1 business day.
Email: aurora-jewelry@hotmail.com
Phone: +1 475-472-0251
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
🏠 Mailing Address
You may also reach us by mail at the following address:
AURORA WELLEN LLC
41 Hayhurst Ave
Valhalla, NY 10595
United States
🔒 Privacy & Security
Your personal information is important to us. All payment data is encrypted and securely processed. We do not share or sell your data with third parties.
📢 Feedback & Suggestions
We love hearing from our customers! If you have feedback, suggestions, or ideas to improve your experience, please email us at aurora-jewelry@hotmail.com.